Terms & Conditions

The client / NOK unconditionally and explicitly accepts and acknowledges all terms of the T&C.

If the client is of unsound mind or medically unfit to understand the T&C, then all obligations and responsibilities will be deemed to be the responsibilities of their NOK. Pi assumes that the NOK is legally empowered to engage in shared decision-making on behalf of the client for healthcare and other matters.

You on behalf of Patient request Pi Elder Care to provide Service at home or any other location agreed with Pi Elder Care. You agree that the Service is advised by a legal medical practitioner and you undertake the responsibility of Service and risks involved. Pi Elder Care will ensure high quality of Service but will not be responsible for any Service error including criminal activity by CareGivers. You understand and agree that the Service offered by Pi Elder Care directly or through CareGivers/affiliates of Pi Elder Care has a risk of failure. You understand and agree that Pi Elder Care does not guarantee any recovery or outcome from the Service offered.

You agree to provide safe environment for CareGivers to discharge their duty and you will ensure that they are not harassed, abused or troubled in any way physically or emotionally.

You authorize Pi Elder Care to collect Patient's data and use/share the same with others (without revealing Patient's identity). Pi Elder Care will not be responsible for misuse of Patient's data by CareGivers, affiliates, employees or other party. You will make payments to Pi Elder Care as per the terms agreed and will not link it with outcome of the Service.

The client / NOK acknowledges that the Services will only be available in the region falling within city limits from the elder's address at the time of Service Activation (the "Home Zone").

The client / NOK affirms that the Services will be delivered at their residential address, as per the information furnished in the Assessment Form or during online registration, and within the designated Home Zone.

If the client / NOK intends to avail Services outside the Home Zone while traveling to a different location ("Destination Zone"), they must notify us at least 48 (Forty-Eight) hours before. We will inform the client / NOK if Services can be provided at the Destination Zone. The provision of Services in the Destination Zone is subject to our confirmation and availability. We shall not be held liable for any Services that cannot be provided in the Destination Zone.

The client / NOK using the services does so at their own risk, free will and has the sole responsibility to provide accurate and complete information. It is their duty to provide complete medical history and updated reports to make available services. We will not be responsible for authentication of medical records, nor will we verify the medical records. We shall be entitled to maintain digital records of client's clinical history.

The client agrees to abide by and follow all instructions placed or provided by Us from time to time in respect of use/availing the Services. Safety and security of our team member(s)/Nurses/Attendants rendering services are on the client/NOK at their house. Our Services are subject to appropriate weather, city civic conditions, Force Majeure conditions including but not limited to riots, lockdown, pandemic, curfew, war, terrorist acts, or any external circumstances which are not under Our control. The client/NOK shall be responsible for the safekeeping and safety of client/NOK personal property, goods, and belongings, including but not limited to money, jewellery, dentures, or hearing aids.

Apart from the responsibilities stated above, the client/NOK availing the Home Care Services agrees and acknowledges to fulfill other responsibilities. The client/NOK shall ensure that sufficient food, clean drinking water, a clean and safe place to sleep, access to a functional washroom with toilet and bath facilities and other basic necessities are provided to CareGivers/Attendants/Nurses staying at the house. The client/NOK must complete police verification of the Attendants/Nurses with the local police station as a precautionary measure. Pi shall also do the background verification. The client/NOK will be responsible for supplying all supplies (i.e. cleaning, personal care, etc.) and equipment necessary in the provisioning of the Services. Attendants are not authorized to administer any kind of medications. The client/NOK shall inform Us/Our team/Attendants/Nurses if the client/NOK or any person who might be staying at the house of the client/NOK is suffering from any communicable disease. The client/NOK also agrees and acknowledges to indemnify and hold Us/Our team/Attendants/Nurses harmless against any loss, liability, or damage caused due to wilful neglect or negligence in intimating Us/Our team members/Attendants/Nurses about the aforementioned.

The client/NOK or NOK(s), family members, or any person who might be visiting the house of the client/NOK shall not misbehave, threaten, physically man-handle, or detain any Pi Elder Care team member against their wishes. If such a situation arises, the client/NOK will be responsible for any contingencies/harm caused to the Pi team member directly or indirectly due to the acts or omission on the part of the client/NOK.

No client/NOK shall, by words or actions, cause harm to any of the Pi Elder Care team members, including but not limited to mental, emotional, or physical harm. Client/NOK shall not engage in any activity that could lead to theft or damage to Pi Elder Care property, or any other illegal activity. Client/NOK shall comply with all laws and regulations related to the use of the Services.

The client/NOK acknowledges that Pi Elder Care shall not be held liable for any kind of loss or damage, including but not limited to loss of profits, revenue, or data, arising from the use of any Services or the inability to use the Services. These terms and conditions shall be governed by and construed in accordance with the laws of India. The client/NOK agrees not to circumvent and hire or poach a Pi Elder Care team member, or partner or vendor introduced by Pi Elder Care during the tenure and 12 (twelve) months after the expiry of the tenure.

Pi Elder Care has a pool of CareGivers to choose from to provide the Service. Pi Elder Care will ensure that the CareGiver assigned is as per your preference but this may not be possible all the time. Pi Elder Care shall submit a profile to you/NOK for review and arrange a video call for approval. Pi Elder Care reserves the right to assign any CareGiver as it deems fit for that Service. Pi Elder Care does not guarantee that same CareGiver is assigned on all days.

The payment can only be made via cash, payment gateway or Cheque drawn in favor of Pi Elder Care. You agree to make payment as soon as the demand is raised. Pi Elder Care reserves the right to cancel an ongoing or future appointment if payments are not made on time.

When you request a Service from Pi Elder Care, you agree to provide personal information about yourself and the Patient such as name, mobile number, date of birth, gender, weight and medical information about the Patient relevant to the Service. You agree to provide accurate personal and medical information about the Patient and your failure to do so may result in adverse consequences in delivery of Service. Pi Elder Care may provide this information to assigned CareGiver as it deems fit.

You agree on behalf of yourself and the Patient to receive communication in the form of SMS messages, email and calls on your mobile number and email id from both Pi Elder Care and the CareGiver assigned to you. You agree to receive promotional messages in the form of newsletters, special offers, reminders and updates.

The Client/NOK(s) hereby represents and warrants that:

a) It has all requisite legal power and authority to enter into and abide by the terms and conditions as enumerated under these T&C;

b) All the information, records, reports including medical records provided by client/NOK or on his/her behalf are true and accurate and We may rely on the same for the purposes of rendering the Services as mentioned in this T&C.

c) The client's personal information disclosed to Us, shall be used for the purpose of providing Services, and shall be collected, used, stored and shared in accordance with the terms of the privacy policy. Further, it shall be noted that all the calls made from Pi Elder Care shall be recorded for the safety purpose of the Client. However, the client/NOK accepts and acknowledges that in the event such consent is refused, or withdrawn, We retain the right to either not provide or withdraw the Services for which the said information was sought. It is further accepted and acknowledged that the inability to provide the Services in such event shall not amount to default or breach on Our part and We shall not be liable for any damages monetary or otherwise.

d) The rights, benefits, privileges and obligations of the client/NOK are personal and non-transferrable.

e) In case of emergency qua the client/NOK, We reserve the right to take such steps as We may deem fit and necessary and Member or NOK shall provide full co-operation in respect of the same; and

f) That We act as repository of Members' medical records, in this regard, the Member hereby expressly, unequivocally and unconditionally consents and agrees that such data and information can be used/shared by Us in case of emergencies and/or for marketing purposes, research or survey purposes. No royalties, fees or charges will be payable to the client/NOK for the same.

The client/NOK voluntarily consents to and authorizes the rendering of elder care services, including routine services, diagnostic procedures, check-up, medications, laboratory services, nurse & attendant's services and other services, including the use or potential use of restraint, which an attending physician or others holding clinical and non-clinical privileges consider necessary in person or telehealth. The client/NOK understands that the practice of elder care services is not an exact science and they acknowledge that no promises or guarantees have been made to them regarding any Services rendered by Pi Elder Care.

Pi Elder Care may immediately terminate the Service at any time for any reason, through email/SMS communication on registered email address.

Pi Elder Care reserves the right to suspend the Services at any time if there is a breach of the T&C by the Member, their NOK, or any family members.

a) We may terminate the membership at any time, with or without cause, by giving 24 hrs advance written notice to the Member upon breach/default by the Member of these T&C and/or any rules, regulations and instructions intimated to the client/NOK from time to time and failure of the client/NOK to rectify the same within the given timeline.

b) Notwithstanding anything contained in (a) above, We shall have the right to terminate the service immediately upon notice to the client/NOK: i. at any time if the client/NOK is found in breach of clause Client/NOK Responsibility in whole. ii. at any point, before or after the client/NOK has accessed the Services, upon finding about any misrepresentation or omission made by the client/NOK while providing information specifically with regard to Medical history or resources of the client/NOK.

We reserve the right to not render Services, upon finding that We/Our team members/Attendants/Nurses will not be able to take the client's care owing to the medical condition including if the client or any person residing at his house are suffering from a communicable disease (which was not disclosed to Us earlier or which condition happened/occurred at a later stage).

A client/NOK may choose to terminate the services at any time giving 24 hrs notice. In case of termination of a service with a prepaid invoice, a refund of the balance payment will be on pro rata basis and subject to deductions (if any).

This service shall terminate automatically upon death of the client. The NOK shall be charged the service fee and other charges (as applicable) till the period Services are provided.

a) We will provide the Services to the client/NOK as an independent service provider and it shall never be construed as Principal-Agent relationship.

b) The client/NOK shall have no right, power or authority to assume/bind/create any obligation on behalf of or in Our name or Our team member's name, in any manner whatsoever.

a) As a client/NOK you understand that we are committed to providing our Services to you in good faith and will make every effort to ensure that the Services provided are safe, healthy, and suitable for your needs. However, we cannot be held liable for any direct, indirect, consequential, or incidental damages or harm caused to you. We will also not be held responsible for any damages or loss of health, property, or life resulting from actions not attributable to us, our team members, affiliates, partners, service providers, Attendants, or Nurses.

b) In the event of any liability, our responsibility to you will be limited to the amount paid by you to us in the last preceding quarter of the Term, from the date the liability arose, after deducting the value of the services provided up to that date.

The client/NOK agrees and undertakes to indemnify Pi and its affiliates from and against any and all claims, including third party claims, liabilities, and expenses including reasonable attorneys' fees, resulting from any breach of the T&C and/or any breach of law in any material respect, by the client or NOK or family members.

Our refund policy is detailed in our deployment document. For more information, please refer to our deployment document during the documentation.

You may cancel or reschedule any appointment by informing customer care or through website or WhatsApp group no later than 24 hours prior to the scheduled appointment. In case of request for rescheduling, Pi Elder Care does not guarantee that it will be able to provide the same CareGiver again and on the rescheduled time.

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Gurugram, Haryana.

If any provision of these T&C (in whole or part) is held to be illegal, invalid or otherwise unenforceable, the other provisions shall remain in full force and effect.

We shall not be liable, in any manner whatsoever, for any breach/default of the Services caused by circumstances beyond Our control including without limiting to any acts of God, pandemic, strike, orders of authorities etc. Further, in case of a force majeure event, if We are unable to render any part of the Services, the same shall not be considered breach or default on Our part.

Neither the expiration nor termination of the Services shall affect such provisions of these T&C that by their very nature must survive such expiration or termination or which out of necessity must continue to have effect after such expiration or termination.